Research Overview

The New Zealand (NZ) facilities management (FM) market is seeing relatively stable growth, despite the pandemic-induced disruption in 2020. The high awareness of FM services and active participation of end users, coupled with the growing awareness of energy efficiency and the existing building stock in the country, has been responsible for the stable FM demand in the country.

However, market development is strained by a lack of scale in certain geographical areas and limitation in funding among end users, challenging FM adoption and delivery. The existing FM practices are skewed towards a conventionally operational rather than strategic approach. This, coupled with the dearth of skilled personnel across the country, hinders the advancement of FM solutions.

The FM market in New Zealand is supported by the relatively stable economic conditions in the country. The large facility base in several end-user sectors, such as retail and government, also translates into significant and steady FM demand. In general, the domestic FM market’s development mirrors that of the Australian FM market, albeit on a slower and smaller scale. Many service providers that have a strong presence in the Australian market choose to explore growth opportunities in the New Zealand market as well. This has resulted in a good mix of local and foreign service providers operating in the domestic FM market in New Zealand. Domestic end users, are, however, less aware of and therefore less likely to adopt new technologies. They are more likely to adopt new technologies when driven to do so by regulatory mandates or guidelines.