Frost Radar - Hosted IP Telephony and UCaaS Market in Latin America and the Caribbean, 2020

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Research Overview

The Latin America and Caribbean (CALA) UCaaS market exhibited a strong, double-digit performance in 2019, in terms of both users and revenue. Future growth is expected and forecast in the double-digit range and will be driven by a growing number of offerings in the market, an increasing acceptance of the cloud as a proven modality for technology consumption, and a greater knowledge of UCaaS solutions (by both customers and the SPs).

Significant growth is expected in several segments, including medium-size companies, banks, insurance, and financial services; retail and consumer goods; professional service firms; industry; government; healthcare; education; travel and hospitality; and other smaller industry verticals.

The severe effects of the current COVID-19 crisis in CALA are also leading to the adoption of enterprise communications solutions that facilitate remote working and improve productivity; this opens an interesting path ahead for UCaaS in the region.

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