Frost Radar–Which Growth Opportunities Will Transform Business Process Management Services?

A benchmarking system to spark companies to action—innovation that fuels new deal flow and growth pipelines


Traditionally, business process management (BPM) or business process outsourcing (BPO) services were implemented as a cost-optimization concept based on labor arbitrage. However, BPM services have evolved and encompass core and noncore operations. Today, they permeate the entire business process value chain and address a wide variety of business objectives.

  • How has the influx of consulting services, contact center services, and digital solutions companies impacted the competitive intensity of this landscape?

  • How will the growing need for digital transformation technology solutions pave the way for the transformation of this landscape?

  • How can your team benefit from customized, industry-specific solutions that create value and achieve business outcomes?

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