The future of airport management will be based on the performance of individual stakeholders; all agents - from landside to terminal and airside - will be brought onto a single platform, which will result in real-time analysis to support decision making. Total airport management (TAM) supports data-driven decision making, holistic KPI management, and the integration of operations by interlinking processes and systems across the airport. TAM encompasses performance-based airport operations that enable performance-based creation, agreement, and maintenance of the Airport Operational Plan (AOP), ensuring fairness and mitigation of conflicting interests between stakeholders and guaranteeing that everyone is working efficiently toward common goals.
TAM aims to address the challenges faced by airports across process categories, including passenger processing, airside operations, safety and security, facilities management, and landside operations. It does this by integrating the data accessed by the respective stakeholders and connecting the respective systems to monitor KPIs to boost operational efficiency. TAM will also be able to provide increased resource optimization, improved situational awareness, augmented decision-making ability, quick root cause analysis, improved passenger/baggage throughput, and enhanced ability to make operational changes in real time, which will lead to augmented operational efficiency and an increase in revenue.