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Top 50 Emerging Technologies of 2023: Which Growth Opportunities Will Drive Major Transformations? Join Us to be Part of a Robust Community Aimed at Translating Consumer Perceptions into Business Opportunities for the Information and Communication Technologies Landscape Make a Difference in Information and Communications Technologies: Explore how a Complimentary Growth Pipeline Dialog™ with our Growth Coaches can Benefit you Frost Radar—5G Network Infrastructure, 2023 Frost Radar—Latin American Cloud Contact Centers, 2023 What is the Impact of Large Language Models Driven Generative AI and the Opportunities Emerging from it?

Transformational Journey

Wireless
Seizing Wireless Opportunities to Accelerate Enterprise Digital Transformation

In the pursuit of robust enterprise wireless networks, businesses encounter multiple challenges. How is your organization overcoming these barriers and thriving in the evolving wireless landscape? How do you plan to leverage technology-enabled services/products to gain a competitive advantage and deliver maximum customer value? It's time to harness the power of technology to thrive in tomorrow's wireless world.

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Unified Communications
Are Digital Investments Powering Effective Transformation for Your Organization?

Despite substantial investments in digital technologies to get a competitive edge, businesses fail to achieve the desired outcomes. The problem lies in keeping pace with constantly evolving challenges. How will you identify the right digital tools to empower your workforce and accelerate workflows? What investment strategies will help you maximize resilience and boost business continuity?

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Data Center
Disruptive Technologies and Hyperscale Data Centers Unleash New Growth Prospects

The rise of hyperscale data centers, hybrid colocation services, and edge computing offers the potential to transform traditional data center environments into agile IT ecosystems. How will you identify the technologies and strategies to optimize performance, security, and cost-effectiveness in your data center? Is there a growth pipeline management framework in place to identify the right growth opportunities?

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Contact Center
Elevating Customer-Centricity: How Next-Gen Contact Center Solutions Empower Business Transformation

The demand for personalized customer experiences and seamless channel transitions drives a contact center paradigm shift. As emerging technologies spark a new wave of innovation, how will you redefine your strategies to deliver exceptional experiences across various touch points? What frameworks do you use to identify the right data metrics that drive the best customer outcomes? Are you ready to unleash unprecedented opportunities?

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AI & Data Analytics
From Growth Gap to Growth Pipeline: Innovating Towards Success Leveraging Artificial Intelligence (AI)

Prepare for the game-changing AI revolution! Experience the power of enterprise digitalization as they drive the need for real-time processing and valuable insights. Embrace tailored solutions across industries as disruptive technologies advance. To capitalize on this transformation, ensure data readiness in your organization. Don't let a disjointed AI strategy impede growth. Seize the opportunity now and unleash your full potential for success!

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Cloud
Cloud as the Gateway to Innovation: Emerging Mega Trends and New Business Models Reshaping Cloud Ecosystem

Amid the evolving digital landscape, businesses embrace hybrid cloud strategies for enhanced flexibility, scalability, and efficiency. But how can they maximize cloud cost and resource optimization? The key lies in ensuring an equally flexible underlying network. Optimize your cloud by implementing intelligent network solutions that align with your specific requirements. Are you ready to unlock the true potential of your cloud infrastructure?

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Contact Center
Transforming Customer Contact: How Will Disruptive Technologies Elevate Customer Experience (CX) in a Digital-first World

How is your company fostering innovation to address unprecedented changes in contact center solutions? How are you mitigating risks and addressing potential challenges associated with cybersecurity, data privacy, and regulatory compliance in customer contact? Are you prepared to evaluate your customer contact alignment and transform your business?

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Enteprise Network Services
Next-Level Connectivity: Enhancing Network Performance Leveraging New Business Models and Disruptive Technologies

In the era of digital transformation, how can you leverage new business models to capitalize on the convergence of network services and security? What steps can you take to modify your infrastructure? Amid the challenges in enterprise networks, it is essential to stay ahead. Proactively adapt, streamline operations, and seize growth opportunities. Today!

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Cybersecurity
Are you Capturing the Right Growth Opportunities in Cybersecurity? Where are You Lacking?

Amid the rapid advancements of disruptive technologies, protecting digital assets requires a novel approach. Is your company prepared to safeguard against evolving cybersecurity challenges? Are you harnessing the strategic potential of cybersecurity to gain a competitive edge? Get ready to secure your digital future NOW!

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Growth Council Think Tanks

Join the Growth Council Think Tank Series, a 12-month journey, where this month explores artificial intelligence (AI) & data analytics, immersive technologies (Metaverse, augmented reality, virtual reality, mixed reality and extended reality), unified communications, enterprise wireless services, Internet of Things (IoT) and Edge, enterprise network services, cloud, data centers & colocation services, and contact center solutions.

Vertical Solution Growth Opportunities in Global Artificial Intelligence

AI

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Competitive Strategy in Global Customer Contact Center Solutions

Contact Center

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Emerging Growth Opportunities in the Global Cloud Sector

Cloud

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Growth Opportunities in Global Unified Communications

UCC

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Growth Opportunities in Global Network-as-a-Service (NaaS)

Network

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Growth Opportunities in Global Internet of Things (IoT) and Edge

IoT

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How Generative AI Is Transforming Digital Content Services

VR

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Growth Opportunities in Global Data Center Services

Data Center

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Growth Opportunities in Global Wireless Network Infrastructure

Wireless

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Top Growth Opportunities

What are the New Growth Opportunities in Performance Monitoring Solutions for Networks and Applications?
What are the New Growth Opportunities in Performance Monitoring Solutions for Networks and Applications?

How can you effectively navigate competitive intensity, internal challenges, and geopolitical chaos while driving growth? What significance does sustainability hold in this context? Explore these questions as we delve into the sector, focusing on three end-user segments: service providers, enterprises, and small and medium businesses.

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How Will Emerging Growth Opportunities Transform the Retail Contact Center Space in North America?
How Will Emerging Growth Opportunities Transform the Retail Contact Center Space in North America?

What is the impact of customer retention on growth? How can augmented reality, virtual reality, and generative artificial intelligence enhance digital & in-person consumer experiences? Discover how solution providers excel in meeting industry demands for better customer experiences and how you can capture the emerging opportunities.

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Which Growth Opportunities are Driving the Contact Center Digital Transformation in Healthcare?
Which Growth Opportunities are Driving the Contact Center Digital Transformation in Healthcare?

What are the recent advancements in wearable devices? How can artificial intelligence and analytics be utilized to tackle cost pressures and resource constraints? What challenges do healthcare contact center organizations encounter during their digital transformation journey? What are the key drivers behind investments in this domain?

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The Three Components Required for Transformational Growth

Transformational Growth

How can Leaders & Companies Achieve Transformational Growth?

Are you ready to take your business on a transformational journey towards growth? Don't miss out on the critical components that can help you achieve success - Growth Content, Growth Community, and Growth Coaching.

Growth Content identifies the most promising Growth Opportunities in each sector. Frost Radars, benchmark the future growth potential of top companies in each sector. Best Practices Recognition provides an in-depth examination of successful strategies and tactics used by leading companies and offers recommendations for implementation to drive performance and success.

Growth Community helps you connect with the brightest minds and activate your success with our peer-to-peer network, peer meetings, annual growth events, executive roundtables, and access to inspiring activities such as our innovation workshops. It also consists of our 12-month long series of Growth Council Think Tanks which will discuss various aspects of different sectors.

Growth Coaching helps you gain the tools necessary to be able to activate your growth initiatives through executive coaching clinics, workshops, expert growth coaches and Ad Hoc Interactions.

Schedule a dialog or email us at myfrost@frost.com to connect with a Frost growth expert at no charge. We are taking unprecedented action to make our team available to help you cut through the media and politics to get factual one-to-one guidance for the issues and opportunities that matter most to your business.

Frost Radar & Growth Content

Frost Radar—Video on Demand (VOD) Sector
Video on Demand (VOD)

How much is the sector expected to grow? What are the emerging challenges and opportunities?

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Frost Radar—European Cloud Contact Centers, 2023
European Cloud Contact Centers

Which companies made it to the top 20 across two essential indices of growth and innovation?

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Voice of Employee Analytics for Customer Experience Success: What are the Innovative Growth Opportunities?
Voice of Employee Analytics & CX

Find out the top strategic imperatives in this sector impacting customer experience (CX) success

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Which Game-changing Growth Opportunities are Transforming the Programmable Communications Landscape?
Programmable Communications

Assess data on adoption drivers, restraints, deployment plans, perceived benefits, and concerns

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Which Significant Growth Opportunities are Driving the Evolution of Global Colocation Data Center Services?
Colocation Data Center Services

What factors contribute to the ability of service providers to meet hyperscale demand?

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How will Private Branch Exchange (PBX) Functionality and Publicly Switched Telephone Network (PTSN) Connectivity Drive Growth Opportunities?
PBX & PTSN Connectivity

How have private branch exchange (PBX) functionality & publicly switched telephone networks (PTSN) evolved?

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What Growth Opportunities Exist for Telecommunications Service Providers in Artificial Intelligence?
Telecommunications and AI

What are the benefits and opportunities of artificial intelligence (AI) advisory services?

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Which Growth Opportunities Are Arising from Generative Artificial Intelligence in Digital Content Services?
GAI in Digital Content Services

Explore the endless possibilities triggered by generative artificial intelligence for this sector

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Best Practices Recognition

Who are the top companies across various regions and industries in terms of leadership and innovation?

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Cross Industry
Economic Analytics

What are the growth opportunities arising from India’s automotive manufacturing policy thrust?

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Business & Financial Services

Which growth opportunities will drive the insurtech risk assessment and analytics landscape?

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Upcoming Frost & Sullivan Events

Customer Experience Ecosystem
Innovation Workshop and Tour
Customer Experience Ecosystem
Innovation Workshop & Tour

Blogs

Crossing the three-year mark of commercial 5G roll-out, the telecom space has witnessed rapid 5G deployments globally. Several 5G enabled innovative applications and services have helped telecom operators achieve the business success it had promised. In terms of adoption, by 2022, the number of global 5G users exceeded 1 billion, whereas gigabit broadband users reached 100 million, and a staggering 20,000 applications were put into use.
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Organizations worldwide have been migrating to the cloud to help them achieve business goals of growing revenue, improving customer experience, and increasing operational efficiency. Recently, Frost & Sullivan analyzed nearly 1000 worldwide organizations and found that 73% of them see the cloud as the most important technology to achieve business priorities, among other technologies including Big Data Analytics, Internet of Things, Collaboration & Conferencing, Artificial Intelligence, and Machine learning.
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Frost & Sullivan recently analyzed the emergency management solutions sector and, based on its findings, recognizes 911inform with the 2023 North American Product Leadership Award. 911inform’s superior notification and emergency management platform provides emergency personnel with access to critical data and tools to manage crisis situations in a wide array of industries, such as education, public venues, medical facilities, sporting events, and enterprise.
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Press Releases

ST Telemedia Global Data Centres Thailand Earns Frost & Sullivan’s 2023 Company of the Year Award for Meeting the Growing Digital Infrastructure Demand

Frost & Sullivan recently analyzed the data center services sector and, based on its findings, recognizes STT GDC Thailand with the 2023 Company of the Year Award. STT GDC Thailand is a leading hyperscale colocation data center services provider that focuses on supporting the growing demand for digital infrastructure from over-the-top (OTT) enterprises. The company has a strong commitment to expanding its data centers in strategic locations to gain a competitive advantage and create exceptional value for existing and potential customers.

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Teleperformance Applauded by Frost & Sullivan for Enhancing Customer Care with a Strong Balance of Automation, Technology, and Empathy and with Its Leading Position

Recently, Frost & Sullivan analyzed the customer experience (CX) outsourcing services industry and, based on its analysis results, recognizes Teleperformance with the 2023 Peru Company of the Year Award. The company leads in omnichannel CX, offering a comprehensive digital business services portfolio that leverages its patented technology and dynamic workforce to engage with clients. The company differentiates as the largest service provider in the Latin American (LATAM) CX outsourcing services sector, where it became the revenue leader in 2020. With its best practices, proprietary solutions, growth performance, ongoing innovation, and sustained leadership, Teleperformance is set apart from competitors.

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Palo Alto Networks Applauded by Frost & Sullivan for Offering Cost-effective and Timely Protection to Reduce the Risk of a Data Breach

Frost & Sullivan recently assessed the network security industry and, based on its findings, recognizes Palo Alto Networks with the 2022 Indian Company of the Year Award. The company offers innovative next-gen products for network security that authenticates, validates, and apply threat prevention capabilities across a company’s infrastructure and tackle the most critical global security challenges. Its Zero Trust Network Security Platform is holistic and manages network, cloud-native, and operational security, positioning it as a pioneer in the network security sector. Its state-of-the-art offering and continuous innovation have resulted in sustained leadership and impressive growth momentum in India.

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